Privacy Policy – ninong Online Gaming Platform

1. Information We Collect

When you register and use ninong, we collect information that is necessary to provide the platform's services. This includes:

• Registration data: Full name, date of birth, Philippine mobile number, and email address if provided.
• Identity verification data: Government-issued ID details and selfie photographs submitted during KYC verification before your first withdrawal.
• Financial data: Bank account details or e-wallet information linked to your account for processing PHP withdrawals.
• Device and access data: IP address, device type, browser information, and operating system — collected automatically when you access the platform.
• Activity data: Gameplay history, wager records, session timestamps, and transaction logs.
• Communication data: Any messages or information you send to ninong's support team.

We collect this information directly from you during registration and gameplay, and automatically through standard platform logging. We do not collect information beyond what is reasonably necessary to operate ninong.

2. How We Use Your Information

Your personal data is used for the following purposes:

• Creating and managing your ninong account.
• Processing deposits and withdrawals in Philippine Peso through your linked bank account or e-wallet.
• Verifying your identity through KYC before your first withdrawal.
• Sending OTP confirmations and account security alerts to your registered mobile number.
• Providing customer support and responding to account-related queries.
• Monitoring for fraud, collusion, and prohibited conduct as outlined in our Terms and Conditions.
• Complying with applicable legal and regulatory obligations.
• Improving platform performance, stability, and user experience based on aggregated usage patterns.

3. Sharing of Personal Data

ninong does not sell your personal information to third parties. Your data may be shared only in the following limited circumstances:

• Service providers: Third-party vendors who assist with platform operation — including payment processors, identity verification services, and hosting providers — receive only the data required to perform their specific service.
• Legal requirements: Where required by applicable Philippine law, a court order, or a lawful request from a competent authority, ninong may disclose player data.
• Fraud prevention: Where suspected fraud, money laundering, or abuse is identified, information may be shared with relevant financial institutions or investigative bodies.
• Business transfers: In the event of a merger, acquisition, or restructuring of ninong, player data may be transferred as part of that transaction, subject to equivalent privacy protections.

All third-party service providers engaged by ninong are required to handle personal data securely and to use it only for the purpose for which it was shared.

4. Payment Data and KYC

All financial transactions on ninong are processed in Philippine Peso. To facilitate withdrawals, you are required to link a Philippine bank account or supported local e-wallet in your name. The financial details you provide are used solely for processing transactions and are handled in accordance with the security standards applicable to financial data.

KYC (Know Your Customer) identity verification is required before your first withdrawal. The ID documents and selfie you submit are reviewed by ninong's verification team and, where applicable, by an authorised third-party identity verification provider. Once verification is complete, your KYC documents are retained as required for compliance purposes.

• Payment account details must match the name on your verified ninong account.
• ninong does not store full card numbers. Credit cards are not an accepted payment method.
• Cryptocurrency is not accepted and no crypto wallet data is collected or processed.

5. Cookies and Tracking Technologies

ninong uses cookies and similar technologies to operate the platform correctly and to understand how players use the site. Cookies are small text files stored on your device when you visit the platform.

You can manage or clear cookies through your browser settings. Disabling essential cookies will affect your ability to log in and use the platform normally.

6. How We Protect Your Data

ninong applies technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. These include:

• SSL encryption: All data transmitted between your device and ninong's servers is encrypted using SSL.
• OTP verification: Account login and sensitive actions require one-time password confirmation sent to your registered Philippine mobile number.
• Access controls: Internal access to player data is restricted to staff who require it for legitimate operational purposes.
• Monitoring: Account activity is monitored for signs of unauthorised access or unusual behaviour.

Despite these measures, no system is entirely immune to security risks. If you suspect your ninong account has been compromised, contact support immediately through the platform's official help channel and change your password as soon as possible.

7. Your Rights as a Data Subject

As a player on ninong, you have the following rights regarding your personal data:

• Right to access: You may request a summary of the personal data ninong holds about you.
• Right to correction: If your personal data is inaccurate, you may request that it be corrected. Some changes — such as a name update — may require re-verification.
• Right to deletion: In certain circumstances, you may request that your personal data be deleted. This right may be limited where retention is required for legal compliance or financial record-keeping.
• Right to object: You may object to specific uses of your personal data where those uses are not strictly necessary for the services you have contracted for.
• Right to restrict processing: You may request that processing of your data be restricted while a dispute or review is pending.

To exercise any of these rights, contact ninong's support team through the platform's official help channel. Requests will be reviewed and responded to within a reasonable timeframe. Some requests may require identity verification before they can be actioned.

8. Data Retention

ninong retains your personal data for as long as your account is active and for a defined period afterward. The retention periods applied reflect the following considerations:

• Transaction and financial records are retained as required for accounting, tax, and compliance purposes.
• KYC documents are retained for a period consistent with anti-money-laundering record-keeping requirements.
• Account activity logs are retained to support dispute resolution and fraud investigations.
• When an account is closed at the player's request and no legal hold applies, personal data is removed or anonymised within a reasonable period.

9. Minors and Age Restriction

ninong's services are strictly for players who are 21 years of age or older. We do not knowingly collect personal data from individuals under 21. If an account is found to have been created by an underage individual, it will be closed immediately and any personal data collected will be deleted as promptly as practicable, except where retention is required by law.

If you believe a person under 21 has registered on ninong, please report it to our support team through the platform's help channel.

10. Updates to This Policy

ninong may update this Privacy Policy from time to time. When material changes are made, the revised policy will be published on this page with an updated effective date. Continued use of the platform after the effective date of any update constitutes your acknowledgement of the revised policy.

We encourage you to review this page periodically. If you have questions about this Privacy Policy or how your data is handled, contact ninong's support team through the official help channel on the platform.